28 Aug
store manager
Washington, Seattle-tacoma

university village store manager:
implement store merchandising and promotions to maximize traffic and sales.
achieve monthly sales goals.
monitor the sales staff’s effectiveness at consistently representing the glassybaby brand experience to drive sales.
provide excellent customer service by phone and in person through clear communications, transaction efficiency, and an amicable demeanor.
drive sales through promoting in-store events to increase sales.
build strong customer relationships to increase repeat business and develop additional interactions between customers and glassybaby (events, rentals, etc.); pass on contact information to other managers (events, roadshow, corporate sales, etc.) as necessary.
train and develop store staff to reach their highest potential.
ensure customer service standards that reflect the glassybaby brand. Handle scheduling and staffing needs.
plan, prepare, and distribute work schedules. Train all store staff on Point of Sale system.
train and develop store staff to reach their highest potential.
set clear expectations for employee behavior and maintain consistency with rules and policies.
accountability for budgeted labor hours
Store Operations:
implement store processes to ensure maximum efficiency and effectiveness.
maintain appropriate inventory levels on product and supplies.
ensure merchandising, maintenance, cleaning and general store upkeep are held to the glassybaby standard.
operate Point of Sale software with attention to all aspects of reconciliation and train staff to do so as well.
process transfer requests.
manage the store inventory provided for bags, ribbon, and tea lights.
manage rental program daily from the store in conjunction with events schedule.
provide complete customer service, from inquiry through post-mortem, for confirmed rentals.
4-year degree or equivalent experience.
two or more years retail experience.
experience supervising employees.
professional, courteous and clear verbal and written communication skills.
motivated self-starter. Excellent customer service both in person and over the phone.
history of working/volunteering for philanthropic/non-profit agencies a plus.
high level of attention to details.
able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
knowledge of Google Drive preferred
experience with POS.

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